Delete your GoKade account
There is one way for each kind of account. A customer or a rider can do it alone, in the app or on the web; a shop asks us.
Customers
Sign in at gokade.com (the phone code, or Google), open Account, then Delete my account.
Open Account › Delete my account
Removed from GoKade at once: your saved addresses, saved orders, your shops list, your phone’s notifications, the Google sign-in linked to you, every sign-in on every device, and any “tell me when a shop joins” entry for your number.
Each shop you ordered from keeps its own record of the orders you placed with it, because it is that shop’s own book. Ask the shop to erase it.
An account nobody has used for 365 days is deleted by us automatically.
Riders
In GoKade Runs (or on the web), open Me, then Delete my account.
It is done at once when nothing is open with a shop. If a shop still has something open with you, it becomes a request, and it completes when that is settled.
Your name, phone and details are blanked. A shop keeps its own ledger of what it paid and was paid, because that is the shop’s book. A rider no shop has worked with for 180 days is blanked by us automatically.
Shops
The owner signs in at restaurant.gokade.com and can pause the plan or change it under Plan & billing. To close the shop and have its data erased, the owner asks us.
Ask through the contact on gokade.com/signup.
We suspend the shop at once: customers can no longer order or find it. Nothing is deleted for 30 days, so a mistake can be undone.
After that the shop’s orders, bill book, customers, menu, staff, outlets, messages and photos are deleted. We keep our own books of what we sold and invoiced the shop, with the shop’s name only.
Questions
See the Privacy page for what GoKade keeps and why. Privacy